Caravan Holidays In Devon & Cornwall

 Booking Conditions

1. General

We thank you for choosing to book with Perran Escapes and we hope that you enjoy your stay. We shall do everything reasonably expected of us as hosts, however we cannot be held responsible should illness occur, COVID or otherwise during your stay. When making this booking you are doing so at your own risk and entering a contract with us so, please take the time to read the conditions of booking below.

2. Bookings and Deposit

No more than the number of persons stated on the booking form may occupy the property. Should you exceed the maximum occupancy we have the right to ask you to leave and no refund will be given. Whilst most of our caravans are pet friendly, we have some which are strictly not. Should you fail to state upon booking that you are bringing a pet and are staying in one of our non-pet friendly caravans, we reserve the right to ask you to leave and no refund will be given.

Perran Sands Holiday Park is a family friendly park and same sex groups are not permitted. Should a group be identified that clearly does not match the guest breakdown we reserve the right to ask you to leave and no refund will be given. 

The holiday occupancy may not be transferred to another person or sold on without our permission or knowledge. 

For access to the swimming pool, clubs, leisure, and entertainment facilities on site you will need to purchase passes. These can be purchased from Haven once you have arrived (prices vary throughout the year and are not includedin the rental price).  

A 25% non-refundable deposit secures your booking, and the balance must be paid 6 weeks prior to your arrival date. The due date for the holiday balance will be set out on the Booking Confirmation. Reminders of this date will be issued. If you book inside the 6 weeks, payment must be made in full at the time of booking. If full payment is not made by the due date we reserve the right to cancel the booking and all payments made would be non-refundable.

A £100 refundable security deposit is added to the cost of the caravan, which is to cover any damage, breakages or breaches of our terms and conditions during your stay. This will be refunded within one week of departure following successful inspection. Where possible wewill refund this to the payment card used to pay the final balance on your booking. Where this is not possible payment will be made by bank transfer.

3. Cancellation of Booking

Should you wish to cancel your booking more than 6 weeks prior to your arrival, your deposit is non-refundable. If your cancellation is within 6 weeks of your arrival date, the full holiday cost minus the £100 refundable security deposit would be considered non-refundable. 

In the extremely unlikely event of us cancelling your booking due to the accommodation becoming unavailable any monies paid in advance would be refunded. We would endeavour to find you suitable alternative accommodation, however we would not cover any expenses or compensation because of such an event.

4. Amendment to Booking

Basic amendments to a booking such as number of guests staying, add/remove a pet or alterations to contact details will be made free of charge. Any other more significant amendment requests such as changing holiday dates or changing caravans are not permitted and would be classed as a cancellation in accordance with Condition 3.

5. Method of Payment

Payment can be made by Debit/Credit Card via our secure payment portal. A Bank Transfer or Cheque can also be accepted. An emailed booking confirmation will be provided with a booking summary attached confirming the payment received.

6. Arrivals & Departures

Key collection on arrival is from the key safe located at the caravan, the code to which will be provided by text message and also emailat 2.00pm on the day of arrival. 

You may have access to the caravan from 3.00pm on the day of arrival. Whilst we appreciate that you may have had a long journey, possibly setting off early to avoid traffic and all you would want to do is to get into your caravan, please respect the check in time as we want your holiday to start in the best possible way and for you not to arrive at a caravan before we have finished preparing it for you. If you do enter before the check in time, you may forfeit the caravanbeing cleaned and we will not accept any complaints due to this.

7. Damages & Breakages

We would ask that you take care of our property. Upon arrival, should you notice any damage or there is anything you are not happy with you should report this to us immediately in order that we can resolve the issue. Please also report any breakages or damage as soon as it occurs.

We reserve the right to charge you for repair, replacement or excessive cleaning costs incurred following departure. The caravan is strictly no smoking. We also reserve the right to withhold the security deposit if we consider that smoking has taken place inside the caravan. Similarly, should we discover after departure that a pet has stayed in one of our non-pet friendly caravans, we reserve the right to withhold the security deposit to cover the cost of a deep clean.

Dog owners should also note that if dog hair is found on any of the bedding provided the cost of replacement will be deducted from your security deposit.

8. Liability

We would ask that you respect occupants in neighbouring properties and act in such a way as to not cause offence. We do not accept liability for any accident, injury, loss or damage to guests’ possessions, vehicles, or contents. Please do not leave children unattended or allow them to play with the window blinds/cords.

9. Complaints

It is our wish that you have an enjoyable stay with us, but should you encounter any problems then please notify us immediately.

10. Privacy Policy

Personal data is only used for the purpose for which you provide it. We may also disclose your data to Camp Stead Ltd (our booking system provider) who may contact you inviting you to complete a questionnaire and review your stay at the park.  Your information will never be passedto third parties unless we are obliged to do so by law.

11. Authority to Sign

The person who completes the Booking Form certifies that:

• He or she is authorised to agree the Booking Conditions on behalf of all persons staying.
• He or she is over eighteen years of age and a member of the party staying.
• He or she agrees to take responsibility for the party occupying the property.